FAQ
Guarantee Process
Claim your warranty
We offer a standard 3-year warranty period to cover manufacturing defects. The warranty starts from the date of the original order and is not extended with replacement devices. It does not cover damage caused by neglect, misuse or unauthorized modification of the product. The warranty is registered in the name of the person who placed the order and is not transferable. It becomes active once the products are received.
Before claiming your warranty:
- Check that the device is not working:
- Try charging the device with another power source for 3 continuous hours. If the problem persists, proceed to claim your warranty.
- Avoid cleaning the appliances with damp cloths; it is recommended to use a slightly damp cloth.
How to claim your warranty:
Please fill out the form on this page.
Send the defective device to our technical team for inspection at the following address:
Sookskincare Carrer Bruc 27, local 1 08010 Barcelona Spain
The customer is responsible for shipping costs to our facility; SOOKSKINCARE will cover return shipping costs. Once the device is received, our team will inspect it and notify you by email. If eligible, a new device will be sent to the address provided.
Please note that the warranty does not cover:
- Breakages
- Physical damage
- Improper handling of equipment or liquid spillage
- Important: Our devices are not waterproof!
If you believe there has been an error with the warranty decision for your equipment, please contact us at customerservice@sookskincare.com.
Note on use:
The warranty is intended for personal use. If the device is used in a professional salon or clinic, the warranty is valid for 1 year only.
Guarantee Process
Claim your warranty
We offer a standard 3-year warranty period to cover manufacturing defects. The warranty starts from the date of the original order and is not extended with replacement devices. It does not cover damage caused by neglect, misuse or unauthorized modification of the product. The warranty is registered in the name of the person who placed the order and is not transferable. It becomes active once the products are received.
Before claiming your warranty:
- Check that the device is not working:
- Try charging the device with another power source for 3 continuous hours. If the problem persists, proceed to claim your warranty.
- Avoid cleaning the appliances with damp cloths; it is recommended to use a slightly damp cloth.
How to claim your warranty:
Please fill out the form on this page.
Send the defective device to our technical team for inspection at the following address:
Sookskincare Carrer Bruc 27, local 1 08010 Barcelona Spain
The customer is responsible for shipping costs to our facility; SOOKSKINCARE will cover return shipping costs. Once the device is received, our team will inspect it and notify you by email. If eligible, a new device will be sent to the address provided.
Please note that the warranty does not cover:
- Breakages
- Physical damage
- Improper handling of equipment or liquid spillage
- Important: Our devices are not waterproof!
If you believe there has been an error with the warranty decision for your equipment, please contact us at customerservice@sookskincare.com.
Note on use:
The warranty is intended for personal use. If the device is used in a professional salon or clinic, the warranty is valid for 1 year only.
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