Returns and Refunds Policy

Right of refund

You have the right to request a return within 14 calendar days of receiving your order. To be eligible, the product must be unused, unopened, and in its original condition , including the intact packaging.

For hygiene reasons, we do not accept returns of unsealed or opened products .

How to request a refund?

Send an email to customerservice@sookskincare.com with the following information:

• Order number
• Items you wish to return
• Full name, phone number, and email address
• Reason for return
• Photographs of the current state of the product

Return process

Once the application has been received and approved by our team:

1. Arrange for the product to be shipped to the following address:

   CUTISTECH GROUP SL – SOOKSKINCARE

   Carrer Bruc 27, Local 1

   08010, Barcelona, ​​Spain

2. The customer is responsible for the return shipping costs.

3. We recommend using a registered shipping service with a tracking number.

4. After receiving and verifying the condition of the product, we will issue the corresponding refund within 5 to 10 business days using the same original payment method.

Damaged or incorrect products

If your order arrived damaged or does not match what you ordered:

• Notify us within 48 hours of receipt at customerservice@sookskincare.com .
• Include clear photos of the product and the outer packaging.
• SOOKSKINCARE will cover the return costs and send a replacement at no additional cost after the case has been verified.