We recommend consulting your doctor before using any of our devices during pregnancy or breastfeeding, as the technology used has not been specifically studied in these conditions.

All our devices come with a 1-year warranty. If you experience any issues with your device, please contact our customer service for assistance.

Yes, all SookSkincare products are cruelty-free and not tested on animals.

Once the order has been confirmed, we cannot guarantee cancellation. If you wish to cancel, please contact us as soon as possible at customerservice@sookskincare.com

Yes, you can request a change of address, but it depends on whether the order has not yet been processed. Please contact us as soon as possible to manage this change.

Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.

Shipments within the Peninsula usually take between 7 and 14 business days. For international shipments, delivery times may vary depending on location.

Standard shipping within the Peninsula costs €5.99. For international shipping, costs vary by region and country.

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To make a return, please contact our customer service within 14 days of receiving your order. Products must be unused and in their original packaging.

Once we have received and reviewed your return, your refund will be processed within 5-10 business days.

We do not accept returns of unsealed products for hygiene reasons.

You can subscribe to the newsletter from our website in the "Subscription" section and you will receive a 10% discount on your first purchase.

We accept payments via credit card, PayPal, Klarna, Revolut, and Stripe.

We do not accept returns of unsealed products for hygiene reasons.

It is not possible to modify items once the order has been processed, but you can contact us quickly to see if we can cancel or adjust your order before shipping.

Yes, all our devices come with a standard 3-year warranty to cover manufacturing defects. The warranty does not cover damage due to misuse or neglect.

We only accept exchanges if the product is in its original, unused condition. Please contact us to arrange an exchange within 14 days of receiving the product.

You can contact us by email at customerservice@sookskincare.com or through our contact form on the web.